1. Manuals and software
  2. Support contract options
  3. Accessories
  4. Events and training

Manuals and software


Support contract options

Protect your investment and ensure optimized performance at all times with Malvern Panalytical's service plans.

When you purchase a Malvern Panalytical product we understand that this is just the first stage of a working relationship that will last for the lifetime of the instrument. Depending on your needs, Malvern Panalytical will provide the support for your business.

Help Desk

Training

Software downloads

Malvern Panalytical's service options- choose the right plan for you:

Malvern Panalytical Platinum Plan

For laboratories where maximizing instrument up-time is critical to its daily performance. Our highest level of response and the 'all inclusive' price plan takes care of those unexpected repair bills should the unfortunate occur.

Malvern Panalytical Gold Plan

Enhance your laboratory productivity by maintaining instrument efficiency. Still receive that priority response, combined with specialist technical and software support, we'll keep your instrument performance on track to deliver.

Malvern Panalytical Bronze Visit

For laboratories looking to optimize instrument performance, regular preventative maintenance is essential.

Platinum PlanGold PlanBronze Visit
Annual PM/PV Test
yes
yes
no
Telephone / Email Support
yes
yes
no
Priority Response
yes
yes
no
Emergency Breakdown visits*
yes
yes
no
Parts Included
yes
no
no
Technical & Software Support
yes
yes
yes
IQ/OQ (Pharma)***
yes
yes
yes

*including labour & travel costs***available at an additional cost

Contact support


Accessories

Designed for the rheological testing of complex materials ranging from low viscosity liquids to stiff solids, gelling and curing materials.

Kinexus DSR-E

Peltier Plate Cartridge

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Environmental controller for cone-plate and parallel plate measuring systems.

The Peltier Plate cartridge for the Kinexus rheometer meets the temperature control requirements across the majority of applications from fluids through to soft solids, such as creams, pastes and gels.

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Peltier Cylinder cartridge

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Environmental controller for concentric cylinder-type measuring systems.

The Peltier Cylinder cartridge for the Kinexus rheometer provides multifunctional configuration options to meet the temperature control requirements for measuring materials from highly fluid-like samples through to high concentration dispersions that show a yield stress. Can be configured for use with a range of accessories.

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Active Hood Peltier Plate Cartridge

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Environmental controller with minimized thermal gradients for plate measuring systems.

The Active Hood Peltier Plate cartridge for the Kinexus rheometer uses a proprietary design to prevent thermal losses in the local sample environment, and hence minimize sample thermal gradients. Applicable to the measurement of highly thermally-sensitive samples, and for temperature-critical testing where the temperature range is significantly above or below ambient.

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High Temperature Cartridge (HTC)

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High temperature environmental controller for cone-plate and parallel plate measuring systems.

The HTC cartridge for the Kinexus rheometer meets the temperature control requirements across the majority of applications from fluids through to soft solids, such as creams, thermoset composites and polymer melts.

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Torsion/Direct Mechanical Analysis

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The Kinexus Torsion/Dynamic Mechanical Analysis (DMA) system is designed to work with the concentric cylinder system and allows solid samples (e.g. final product) to be tested directly. The system extends the current characterization capabilities of the Kinexus, allowing mechanical properties and material transitions to be evaluated as a function of time, temperature, stress and strain, in both dry and wet environments. 

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Crumb Rubber kit

The Crumb Rubber kit consists of a shallow hard-anodized aluminium cup insert for use with the Kinexus cylinder cartridge and is designed to measure crumb rubber asphalt mixtures directly. A low volume, wide gap concentric cylinder enables samples with larger particles to be measured for more accurate testing. 

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Disposable Plates

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The disposable plate system is a perfect solution for studying samples that cure or set during testing such a thermosets, adhesives and paints. Both upper and lower disposable plates are available in various sizes, and are easy to remove and dispose of following a measurement. 

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Measuring Systems (Geometries)

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Intelligent geometry recognition and auto-configuration.

A wide range of measuring systems specifically designed for rheological characterization of dispersions and other complex fluids and soft solids, for use across all Kinexus environmental cartridges.
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