Why purchase a Service Contract or Service Agreement from Malvern Instruments?

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00:00:00 Why purchase a Service Contract or Service Agreement from Malvern Instruments?
00:01:54 Service Contracts and Service Agreements
00:02:11 Contract or Agreement
00:04:05 Where are they available ?
00:06:08 Why should customers buy a Malvern contract.
00:08:31 Why should customers buy a Malvern contract.
00:09:57 Why should customers buy a Malvern contract.
00:12:00 Cost of ownership -example
00:13:42 Why should customers buy a Malvern contract.
00:15:21 Platinum Contracts
00:17:42 Gold Contracts
00:18:16 Pharma Contracts
00:19:03 Which customers should buy a service contract?
00:20:37 Bronze Service Agreements
00:21:50 Performance Verification
00:23:10 Calibration
00:23:49 Preventative Maintenance
00:24:44 Installation Qualification/Operational Qualification (IQ/OQ)
00:25:26 Operational Qualification (OQ)
00:25:57 Conclusion
00:27:02 Contact Information
This presentation will discuss in general terms the various options available from Malvern Instruments for both service contracts and service agreements.