00:00:00 | Why purchase a Service Contract or Service Agreement from Malvern Instruments? |
00:01:54 | Service Contracts and Service Agreements |
00:02:11 | Contract or Agreement |
00:04:05 | Where are they available ? |
00:06:08 | Why should customers buy a Malvern contract. |
00:08:31 | Why should customers buy a Malvern contract. |
00:09:57 | Why should customers buy a Malvern contract. |
00:12:00 | Cost of ownership -example |
00:13:42 | Why should customers buy a Malvern contract. |
00:15:21 | Platinum Contracts |
00:17:42 | Gold Contracts |
00:18:16 | Pharma Contracts |
00:19:03 | Which customers should buy a service contract? |
00:20:37 | Bronze Service Agreements |
00:21:50 | Performance Verification |
00:23:10 | Calibration |
00:23:49 | Preventative Maintenance |
00:24:44 | Installation Qualification/Operational Qualification (IQ/OQ) |
00:25:26 | Operational Qualification (OQ) |
00:25:57 | Conclusion |
00:27:02 | Contact Information |
This presentation will discuss in general terms the various options available from Malvern Instruments for both service contracts and service agreements.