COVID-19 and Beyond

Here to help

The COVID-19 situation is ever-changing, and we are continually striving to rise to the challenge. 

Our teams across the globe are working hard to ensure operations continue at our manufacturing sites, and to find new and creative ways to continue supporting our colleagues, customers and partners.

Follow the links below to learn about the measures we have in place to:

  • Minimize the impact of COVID-19 on our products and services
  • Ensure visits to customer sites are safe
  • Protect our employees and our customers

Working in the new normal 



Get new instruments up and running fast with self-install

Get new instruments up and running without waiting for an engineer to visit. Available on selected systems. 

Find out more

See our instruments in action with a remote demo 

Schedule a remote demonstration to see our instruments in action from the comfort of your lab, office, or home!

Request a demo



Augmented reality improves remote support 

Eliminate the need to have an engineer on-site when you connect with our engineers in a secure, virtual environment.

Contact support for more information.

Our engineers continue to provide field support 

When you need an engineer to come to your site, rest assured that we’ll do everything required to keep your site, your staff and our colleagues safe. 

Contact support



Order from the e-store 24/7

We have increased the availability of products, consumables and user-replaceable spare parts in our e-store to help you stay up and running.

Visit the eStore 

Online events 

Effective learning can take place anywhere. Live and on-demand events are available to deepen your understanding of material characterization techniques and applications. 

See resources

Protecting our employees and our customers

Malvern Panalytical is continuously monitoring all aspects of the COVID-19 situation and we are continually reviewing our business continuity and operational plans. Here’s how we’re keeping our stakeholders safe:

Hygiene on our sites

In addition to increasing hygiene measures at all our sites worldwide, we have also limited access to our facilities. This means that most of our colleagues are working from home. Where physical access to one of our sites is necessary, we ask all visitors to submit a screening form 24-hours prior to their visit.

We perform COVID-19 risk assessments when employees develop any symptoms, and we prevent visitors with symptoms from entering our sites. We have a comprehensive plan in place to temporarily close part or all of a site for deep-cleaning in the event an employee or visitor is considered a risk, shows symptoms or tests positive for COVID-19.


Some of our facilities remain closed to all but essential staff. Where colleagues need to work from one of our sites, we have introduced split-shifts to minimize transmission risks. 

Customer site visits

When a customer site visit is necessary, our employees will adhere to Malvern Panalytical’s health and safety advice and follow all additional protocols required by our customers. 

In order to ensure that our colleagues can carry out site visits safely, we ask our customers to complete and return a COVID-19 declaration prior to these visits. 


We have implemented a restricted travel policy, meaning colleagues can only travel for work purposes when strictly necessary.