1. Manuals and software
  2. Support contract options
  3. Accessories
  4. Events and training


Support contract options

Protect your investment and ensure optimized performance at all times with Malvern Panalytical's service plans.

When you purchase a Malvern Panalytical product we understand that this is just the first stage of a working relationship that will last for the lifetime of the instrument. Depending on your needs, Malvern Panalytical will provide the support for your business.

Help Desk

Training

Software downloads

Malvern Panalytical's service options- choose the right plan for you:

Malvern Panalytical Platinum Plan

For laboratories where maximizing instrument up-time is critical to its daily performance. Our highest level of response and the 'all inclusive' price plan takes care of those unexpected repair bills should the unfortunate occur.

Malvern Panalytical Gold Plan

Enhance your laboratory productivity by maintaining instrument efficiency. Still receive that priority response, combined with specialist technical and software support, we'll keep your instrument performance on track to deliver.

Malvern Panalytical Bronze Visit

For laboratories looking to optimize instrument performance, regular preventative maintenance is essential.

Platinum PlanGold PlanBronze Visit
Annual PM/PV Test
yes
yes
no
Telephone / Email Support
yes
yes
no
Priority Response
yes
yes
no
Emergency Breakdown visits*
yes
yes
no
Parts Included
yes
no
no
Technical & Software Support
yes
yes
yes
IQ/OQ (Pharma)***
yes
yes
yes

*including labour & travel costs***available at an additional cost

Contact support


Accessories

Parsum IPP 70-SL

4 – 20 mA Interface board (8 channels)

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Efficient data transfer from Parsum probe to centralized control system.

Parsum’s optional 4-20 mA interface board streamlines the transfer of particle size data from the probe to a centralized control system, for automation or data display. Eight channels allow interfacing with four probes, each installed as far as 100 m away from the analyzer PC.

More information Request a quote

At-line measurement station

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At-line particle sizing for process applications.

Used in combination with Parsum IPP70-S or IPP70-SE probes, the at-line measurement station enables fast, efficient particle sizing of process samples in the laboratory or on the plant.

More information Request a quote

D12 inline sample disperser

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Inline dispersion for coarse particles and high solids loadings.

The D12 sample disperser samples, dilutes and disperses material from a process, simultaneously presenting it for accurate particle size distribution and velocity measurement using the Parsum inline measurement probes. It ensures robust and accurate sizing for coarse particles in processes where solids loadings are high, such as within granulation systems.

More information Request a quote

D24 inline sample disperser

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Inline disperser for fine particle processes

The D24 disperser dilutes and disperses material drawn from the process, simultaneously directing it towards the measurement zone of the Parsum probe. It ensures robust and accurate sizing for particles with a Dv50 in the range 50 µm to 1.2mm, making it especially useful for direct measurement within fluidized beds.

More information Request a quote