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Easy start and streamlined routine operations

• Setting up for success: Our onboarding starts with our expert support engineers on-site, or if you’d like to set up the instrument yourself, our self-install will guide you. Either way, a comprehensive warranty and a starter training program are complimentary, so you can get straight to your important analyses.
• Software and Manuals: Easily find manuals and our latest software versions online to benefit from new features and to stay up to date.
• Webinars and App Notes: Access a comprehensive catalog of resources, such as recorded webinars, white papers, and app notes to support your analytical journey. 
• Parts and Consumables - MyStore: Our online shop makes access to your parts, consumables, accessories, and software convenient and efficient. Check availability and pricing, self-service quotes and order on card or account, 24/7. 
  
• Support Portal: Our professional service team is ready to assist you – fast-track your service request on Malvern Panalytical My Customer Support Portal or view your system details and service history at a glance.

Unmatched uptime and performance

Malvern Panalytical instruments are built to last and good maintenance and care ensure continued peak performance for many years to come.

• Service Agreements build this into your schedule and budget, based on preventive maintenance and remote support. Different levels include repair visits, response times and parts coverage as needed. OQ services, training and application consultancy can be added as well.
• Smart Manager goes even further: Smart Manager is a set of digital monitoring services combined with insight from experienced service professionals. Smart Manager is your trusted guardian for instrument health and utilization management, ensuring unrivaled accuracy, reliability, and efficiency in your analyses – on time, all the time.

Advanced analysis and actionable insights

• Basic User Training: Master the art of optimal usage and determine whether your measurements, sample preparation, and data are accurate and reliable – all while uncovering invaluable maintenance tips and tricks. Find your online or offline classroom training course.
• Customized Application Training: A training journey personalized to your application needs, covering aspects from sample taking and method development to data and results interpretation. Our application scientists share in-depth theory and best practices to make sure you’re getting the most out of your measurements and instruments.
• Analytical and Consultancy Services: Our expert services place specialists and scientists at your disposal for method development, sample preparation, and certification. From trace and oxide analysis to screening and small-spot analysis, from particle sizing to molecular interaction – gain unparalleled analytical expertise. Find out more.

Want to speak to a service expert or find the services that are just right for you?

Reach out to our experts and evaluate your services needs and business risks by answering a few questions around the usage of your Malvern Panalytical instrument.

Contact Service Team