We Overturn ‘Foreign Companies Have Limited Support’!

by Malvern Panalytical, Tuesday, 8th April 2025

Comprehensive Support System

“Don’t foreign companies offer limited support after purchase?”

Malvern Panalytical provides support from locations in Tokyo, Nagoya, Osaka, Hyogo, and Fukuoka with a strong team of over 30 members!

We offer interactive support through onsite visits, phone, email, and a portal.

Additionally, our Smart Manager enables proactive support by continuously monitoring the equipment via the network.

Besides technical support, we also provide application and training support during and after installation, ensuring peace of mind in operation and utilization.

About Malvern Panalytical’s Labs

Labs are fully equipped in Tokyo and Kobe, and the facilities include the following:
We conduct demonstrations and individual consultations at the labs.

Tokyo Hamamatsucho Lab
・Particle measurement equipment (LD/DLS/Image/NTS)
・Liquid chromatography detectors (GPC/SEC)
・Molecular interaction equipment
・Microcalorimeter
・X-ray elemental analysis equipment (EDX/WDX)
・X-ray structural analysis equipment (XRD)

Kobe Lab
・Particle measurement equipment (LD/DLS/Image/NTS – online/inline)
・Liquid chromatography detectors (GPC/SEC)
・Powder flow analysis equipment
・X-ray elemental analysis equipment (EDX)
・X-ray structural analysis equipment (XRD)