Support contract options

Protect your investment and ensure optimized performance at all times with Malvern Panalytical's service plans.

When you purchase a Malvern Panalytical product we understand that this is just the first stage of a working relationship that will last for the lifetime of the instrument. Depending on your needs, Malvern Panalytical will provide the support for your business.

Help Desk

Training

Software downloads

Malvern Panalytical's service options- choose the right plan for you:

Malvern Panalytical Platinum Plan

For laboratories where maximizing instrument up-time is critical to its daily performance. Our highest level of response and the 'all inclusive' price plan takes care of those unexpected repair bills should the unfortunate occur.

Malvern Panalytical Gold Plan

Enhance your laboratory productivity by maintaining instrument efficiency. Still receive that priority response, combined with specialist technical and software support, we'll keep your instrument performance on track to deliver.

Malvern Panalytical Bronze Visit

For laboratories looking to optimize instrument performance, regular preventative maintenance is essential.

Platinum PlanGold PlanBronze Visit
Annual PM/PV Test
yes
yes
no
Telephone / Email Support
yes
yes
no
Priority Response
yes
yes
no
Emergency Breakdown visits*
yes
yes
no
Parts Included
yes
no
no
Technical & Software Support
yes
yes
yes
IQ/OQ (Pharma)***
yes
yes
yes

*including labour & travel costs***available at an additional cost

Contact support

Events and training

Sdl.Web.Common.Models.Tag Malvern's solutions: A broad range of techniques for material characterization from Cosmetics to Mining applications
Measurement type:
Particle size
Particle shape
Viscosity
Rheology and viscoelasticity
Date:
November 17 2014 - November 17 2014
Time:
13:45 - 22:00
(GMT-05:00) Eastern [US & Canada]
Location:
@Model.Country
Event type:
Seminar
Language:
English

Ten rotational rheometry questions you may have but don’t know who to ask!
Measurement type:
Viscosity
Rheology and viscoelasticity
Date:
February 24 2015 - February 24 2015
Time:
15:30 - 16:30
(GMT-05:00) Eastern [US & Canada]
Event type:
Webinar - Recorded
Language:
English

Rheology masterclass 1 - The basic of viscosity
Measurement type:
Viscosity
Rheology and viscoelasticity
Date:
March 31 2015 - March 31 2015
Time:
14:30 - 15:30
(GMT-05:00) Eastern [US & Canada]
Event type:
Webinar - Recorded
Language:
English

Rheological characterization of dispersed systems with novel geometries
Measurement type:
Viscosity
Rheology and viscoelasticity
Date:
March 17 2015 - March 17 2015
Time:
14:30 - 15:30
(GMT-05:00) Eastern [US & Canada]
Event type:
Webinar - Recorded
Language:
English

Sdl.Web.Common.Models.Tag Latest Methods in Natural and Synthetic Polymer Characterization - Baton Rouge, LA
Measurement type:
Molecular weight
Viscosity
Rheology and viscoelasticity
Date:
May 07 2015 - May 07 2015
Time:
13:30 - 21:00
(GMT-06:00) Central [US & Canada]
Location:
@Model.Country
Event type:
Seminar
Language:
English

Sdl.Web.Common.Models.Tag Latest Methods in Natural and Synthetic Polymer Characterization - Houston, TX
Measurement type:
Molecular weight
Viscosity
Rheology and viscoelasticity
Date:
May 05 2015 - May 05 2015
Time:
13:30 - 21:00
(GMT-06:00) Central [US & Canada]
Location:
@Model.Country
Event type:
Seminar
Language:
English

Sdl.Web.Common.Models.Tag Kinexus User Training course (MAL40EV1)
Measurement type:
Viscosity
Rheology and viscoelasticity
Date:
December 01 2015 - December 02 2015
Time:
09:30 - 16:30
(GMT) GMT
Location:
@Model.Country
Event type:
Classroom based training
Language:
English

Sdl.Web.Common.Models.Tag Kinexus User Training course (MAL40EV1)
Measurement type:
Viscosity
Rheology and viscoelasticity
Date:
September 29 2015 - September 30 2015
Time:
08:30 - 15:30
(GMT) GMT
Location:
@Model.Country
Event type:
Classroom based training
Language:
English

Optimizing Rheology for Paint and Coating Applications
Measurement type:
Viscosity
Rheology and viscoelasticity
Date:
November 10 2016 - November 10 2016
Time:
15:30 - 16:30
(GMT-05:00) Eastern [US & Canada]
Event type:
Webinar - Recorded
Language:
English