Support contract options

Protect your investment and ensure optimized performance at all times with Malvern Panalytical's service plans.

When you purchase a Malvern Panalytical product we understand that this is just the first stage of a working relationship that will last for the lifetime of the instrument. Depending on your needs, Malvern Panalytical will provide the support for your business.

Help Desk

Training

Software downloads

Malvern Panalytical's service options- choose the right plan for you:

Malvern Panalytical Platinum Plan

For laboratories where maximizing instrument up-time is critical to its daily performance. Our highest level of response and the 'all inclusive' price plan takes care of those unexpected repair bills should the unfortunate occur.

Malvern Panalytical Gold Plan

Enhance your laboratory productivity by maintaining instrument efficiency. Still receive that priority response, combined with specialist technical and software support, we'll keep your instrument performance on track to deliver.

Malvern Panalytical Bronze Visit

For laboratories looking to optimize instrument performance, regular preventative maintenance is essential.

Platinum PlanGold PlanBronze Visit
Annual PM/PV Test
yes
yes
no
Telephone / Email Support
yes
yes
no
Priority Response
yes
yes
no
Emergency Breakdown visits*
yes
yes
no
Parts Included
yes
no
no
Technical & Software Support
yes
yes
yes
IQ/OQ (Pharma)***
yes
yes
yes

*including labour & travel costs***available at an additional cost

Contact support

Events and training

Sdl.Web.Common.Models.Tag Rotational Rheology
Measurement type:
Rheology and viscosity
Date:
November 01 2017 - November 02 2017
Time:
13:00 - 21:00
(GMT-05:00) Eastern [US & Canada]
Location:
@Model.Country
Event type:
Classroom based training
Language:
English

Sdl.Web.Common.Models.Tag Kinexus Ultra User Training - Oct
Date:
October 23 2018 - October 24 2018
Time:
13:00 - 19:30
(GMT-05:00) Eastern [US & Canada]
Location:
@Model.Country
Event type:
Classroom based training
Language:
English