Date recorded: January 01 2000

Duration: 28 minutes 40 seconds

This presentation will discuss in general terms the various options available from Malvern Instruments for both service contracts and service agreements.
Table of contents
1. Why purchase a Service Contract or Service Agreement from Malvern Instruments?
01:54
2. Service Contracts and Service Agreements
00:17
3. Contract or Agreement
01:54
4. Where are they available ?
02:03
5. Why should customers buy a Malvern contract.
02:23
6. Why should customers buy a Malvern contract.
01:26
7. Why should customers buy a Malvern contract.
02:03
8. Cost of ownership -example
01:42
9. Why should customers buy a Malvern contract.
01:39
10. Platinum Contracts
02:21
11. Gold Contracts
00:34
12. Pharma Contracts
00:47
13. Which customers should buy a service contract?
01:34
14. Bronze Service Agreements
01:13
15. Performance Verification
01:20
16. Calibration
00:39
17. Preventative Maintenance
00:55
18. Installation Qualification/Operational Qualification (IQ/OQ)
00:42
19. Operational Qualification (OQ)
00:31
20. Conclusion
01:05
21. Contact Information
01:38