1. Manuals and software
  2. Support contract options
  3. Accessories
  4. Events and training

Manuals and software


Support contract options

Protect your investment and ensure optimized performance at all times with Malvern Panalytical's service plans.

When you purchase a Malvern Panalytical product we understand that this is just the first stage of a working relationship that will last for the lifetime of the instrument. Depending on your needs, Malvern Panalytical will provide the support for your business.

Help Desk

Training

Software downloads

Malvern Panalytical's service options- choose the right plan for you:

Malvern Panalytical Platinum Plan

For laboratories where maximizing instrument up-time is critical to its daily performance. Our highest level of response and the 'all inclusive' price plan takes care of those unexpected repair bills should the unfortunate occur.

Malvern Panalytical Gold Plan

Enhance your laboratory productivity by maintaining instrument efficiency. Still receive that priority response, combined with specialist technical and software support, we'll keep your instrument performance on track to deliver.

Malvern Panalytical Bronze Visit

For laboratories looking to optimize instrument performance, regular preventative maintenance is essential.

Platinum PlanGold PlanBronze Visit
Annual PM/PV Test
yes
yes
no
Telephone / Email Support
yes
yes
no
Priority Response
yes
yes
no
Emergency Breakdown visits*
yes
yes
no
Parts Included
yes
no
no
Technical & Software Support
yes
yes
yes
IQ/OQ (Pharma)***
yes
yes
yes

*including labour & travel costs***available at an additional cost


Accessories

A small range of accessories and spares are available for Archimedes, adding flexibility and ease-of-use to the system.

Archimedes

Calibration standards

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NIST monodisperse calibration standards for Micro and Nano sensors

Two types of NIST standards, one each for Hi-Q Micro and Nano sensors used in Archimedes.

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Sensors

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The heart of Archimedes

MEMS (Micro Electro-Mechanical Systems) sensors provide the central functionality of Archimedes, enabling resonant mass measurement of particles.

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Vials and seals

Two types of screw-top glass vial – 20mL and 40mL capacity - are available for use with Archimedes. By using the dedicated vial seals a snug fit to the instrument is created, enabling pressure to be maintained throughout Archimedes’ fluidics system.

  • 20mL screw-top glass vials.
  • Vial seals create a pressure-tight fitting.
  • Vials need only be finger-tight.
  • Additional seals available for snug fitting of fluidics lines into reference and waste bottles.
  • Inserts such as eppendorf tubes may be used for smaller sample volumes inside 20mL vial.
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Reference fluid

Deuterated water is provided for use with Archimedes. Deuterated water provides a fluid density gradient inside Archimedes’ fluidics system, and should be pre-mixed with deionized water for optimal operation of the system measuring protein solutions

  • Deuterated water is used in small volumes to provide a density gradient in Archimedes and keep sample flow moving in the required direction.
  • Simple and intuitive use with Archimedes.
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